If you have purchased SUPC product on Amazon, you can find your “Order ID” by logging into your account, clicking “Your Account— Your Orders” to find the SUPC products you purchased. The Order ID is a 17-digit number, eg. 103-5309829-1115541.

This is the most effective method to identify and understand the problem with your defective product. Doing this allows us to improve our product quality, so that the product problem can be avoided in the future. Also, this is the proof of your purchase, which is required to process your product replacement.

The warranty begins from the date of your original purchase. It won’t be renewed after a replacement has been provided.